History Gone dlynnmonty21 — Dec 05, 2017 12:29PM PST
My history of about 4 years has disappeared. Lots of time put into that history. Don't have time to input all of that info again. Can you get it back for me? If you can't I will just have to close account. This is my second email.
1 Community Answers
Bruce MyFitnessPal Agent Dec 05, 2017 12:54PM PST
Please accept our sincerest apologies if you are missing data. We realize how important our members data is to them, and we will do all we can to help get this restored for you.
At times, one of the simplest reasons for missing data is an accidental creation of more than one account. If you have more than one email address, or possibly had a typo on your original email address, it is possible you may have accidentally created more than one account and have now signed into a different account than you were previously using.
If you feel this may be possible, please reply back to this email with your different email addresses, or even potential usernames, along with your height and birthday on your account for verification, and we would be happy to search our system for any additional accounts you may have created and get you logged back into the right one.
It is also possible, data may be missing due to a glitch in one of our updates, and in such is causing your data to temporarily be missing. If this is the case, the best way to see if your data is still there is to check your account on our main website at https://www.myfitnesspal.com/ (simply log in with the same username and password as the app).
When data syncs from the app it should be stored on our main servers online. This way, if there is an issue with the app, and an uninstall and reinstall of the app is needed to correct the problem, data should restore back to the app from the main website.
If you are able to locate your data on the main website at https://www.myfitnesspal.com/, and are confident all your information is found online, we would then recommend you try uninstalling and reinstalling the app to see if that restores your information.
Please DO NOT uninstall the app if you can not find your information online first, as uninstalling the app without first verifying your information is online could result in a permanent loss of your data.
Please DO NOT uninstall the app if you are using an iOS version (not device) under 6.0, as our app is no longer compatible with devices running on older iOS versions. You can verify your iOS version by going into your iOS device main Settings, then General, then About, and scroll down to Version.
Hope this helps,