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Homepage & Profile not working tinkerbellang83 — Dec 07, 2017 04:48AM PST

Only able to access homepage and profile page via app, can access food diary and community via webpage. No known issue mentioned related to website.

Cleared cache and tried from a different device also.

Error message "Sorry, we couldn't complete your request. Please try again"

5 Community Answers

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tinkerbellang83 Dec 07, 2017 04:49AM PST

adding further info - using Chrome Browser on Windows 7 Laptop and also Samsung Internet Browser on Android OS phone


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5672b Dec 07, 2017 05:10AM PST

Echo above. Tried from Chrome, ipad, and iphone. Can log in and enter food on Chrome, but nothing synching with mobile devices. Same error message.


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steelywolf66 Dec 07, 2017 05:10AM PST

Same problem here - intermittent connection via the web site and unable to log in from the mobile app at all.


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5672b Dec 07, 2017 05:30AM PST

Seems to be working now for me.


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Bruce MyFitnessPal Agent Dec 07, 2017 09:03AM PST

Hello,

Thank you for taking the time to contact us. We are aware of an outage that occurred earlier this morning. We believe the issue has been fixed and the program is now syncing back up again. If you had any issues with a partner, please wait for the end of the day for any data to catch up.

All the best,
Bruce
MyFitnessPal


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