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Cancelling subscription adriankencana — Jan 07, 2018 10:52PM PST

I remember turning off my subscription auto-renewal last month but it seems like the system just kept on renewing my subscription anyway. When I go to my subscription settings it still says that auto-renewal is still on. When I switch the setting to Off nothing happens and I don't see any buttons to save/submit.

Please cancel my subscription and please fix your subscription settings page - it's useless.

3 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jan 08, 2018 06:57AM PST

Hello,

Can you contact us here, so we can triage this with you through email?

All the best,
Bruce
MyFitnessPal


Up 0 rated Down

Jolynn913 Jan 08, 2018 10:04AM PST

I have been trying to cancel my premium subscription for over a week. The page will not load and this has happened on 3 different servers. How can I end my premium subscription?


Up 0 rated Down

Bruce MyFitnessPal Agent Jan 08, 2018 11:06AM PST

Hi Jolynn913

It looks like your subscription is through the Play Store. Please see this article from Google to learn how to manage or cancel a recurring subscription https://support.google.com/googleplay/answer/2476088?hl=en

If you have any issues locating or cancelling your subscription, please reach out to the Play Store directly. You can reach them by phone at: (855) 836-3987 or this link should also provide you with email instructions: https://support.google.com/googleplay/answer/2479637?hl=en

All the best,
Bruce
MyFitnessPal


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