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Steps not Converted to Exercise in Diary mikefquery — Jan 11, 2018 12:27PM PST

It appears MyFitness Pal is accurately tracking the steps recorded by my Apple watch. However they are not converted to an exercise value as they were when I was using Fitbit. Anyone know why? The Diary shows 12000+ steps but exercise adjustment shows as 0.

2 Community Answers

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Bruce MyFitnessPal Agent Jan 11, 2018 01:11PM PST

Hello,

Our apologies for any difference you are seeing between calorie burns between different apps/devices. Though we integrate with several different programs, they are just that, different programs. In such, there may be a difference between the information, as each program will use different databases, different plans, and different equations for estimating calories burns.

The best way to help reduce the difference is to make sure your standard information, such as your height, birthday, weight, weight loss/gain goals, and time zones are the same on all platforms.

When you join MyFitnessPal we ask you to select your specific weight loss/gain goals. We then provide specific goals, determined by our program plan, for you to meet those goals. When you link with another partner, we are merely pulling the exercise information from that partner to work with these same goals. Since there are many different approaches for weight loss, other programs may use a different formula than ours, however, that formula does not transfer to our program, just the information from the exercise will.

We are not sure of how other programs determine their goals, but we have designed a program to help with healthy and sustainable weight loss. To read more on how we calculate your goals, please see: https://myfitnesspal.desk.com/customer/portal/articles/410332-how-does-myfitnesspal-calculate-my-initial-goals--

For understanding how the adjustment translates between the programs, please see:
https://myfitnesspal.desk.com/customer/portal/articles/1084232-what-is-the-calorie-adjustment-in-my-exercise-diary


However, looking at the account I am seeing an error with the Steps feature. Would you mind trying a few options for us to see if any of them help? Could you fist please make sure you are on the latest version of the MyFitnessPal app. You should be able to check the App Store or Google Play to see if you are due for any updates.

If you are updated, next try going to the Menu or More section of the app and find Steps. Then select, “Don’t track Steps”. Go to a different section in the App, then return back to that area and try to select your Step source once more.

If you are using an iOS device, please also make sure to go into your device settings (not the app settings) then find MyFitnessPal under your listed apps, then make sure to enable “motion & fitness”.

Please also make sure you are not connected to more than one step tracking partner at a time. For example, if you are using iOS steps to track, you can not also track steps with Fitbit. You must choose the one you prefer and disconnect the other.

If that does not trigger the Steps again, you may want to try logging completely out of the App and then log back in. Then select your step source once more. To log out, go to the Menu (or “More” page) then Settings, then Log Out. Please make sure you know your username and password before logging out.

If you need to reset your password please visit https://www.myfitnesspal.com/account/forgot_password (your username should be included the body of that email).

All the best,
Bruce
MyFitnessPal


Up 0 rated Down

mikefquery Jan 11, 2018 01:28PM PST

Thank you. While I had selected my Apple Watch as the source for steps (and all Health App settings were correct), the Fitbit app was still showing as connected. A suggestion: you can probably make this a bit clearer in your app. While selecting the source of steps among the various devices is pretty straight forward, it's not immediately obvious that one needs to disconnect an old device. My assumption was since I selected my Apple Watch, it would now be used. And indeed the Home screen would lead you to believe that since it clearly states how many Apple Watch steps have registered. May I suggest popping up a quick note to say something like "Please disconnect your X device after switching to your new Y device"


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