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"8 Day Streak* mgs4real — Jan 11, 2018 06:48PM PST

Why does it say "8 day streak* when I have completed my Food Diary every day since July 2017? AND I have lost over 40 pounds in the process!!! If I missed a day I would always go back and enter my Food Diary choices...and....hit the Complete button on the bottom. I ASSUMED that counted as a "logged" Diary. And honestly if that does NOT count, can you please explain how "logged" DAYS DO count? And if what I have explained I have done (hey sometimes I have gotten sick and needed to go back and fill in the days I just couldn't do it, you know?) does NOT count, in my humble opinion, you might consider FIXING the data retrieval to MAKE IT COUNT. I think I deserve a huge number of DAYS STREAK showing. Please can you help me with this?

1 Community Answers

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Bruce MyFitnessPal Agent Jan 12, 2018 07:59AM PST

Hello,

Thanks for taking the time to contact us. We apologize if you are having a problem with the counter.

For the fastest attention to this issue, please use our dedicated counter reset request tool at http://www.myfitnesspal.com/account/login_counter_reset_request

Log in to your account at http://www.myfitnesspal.com, click the link above, and specify the number of days you believe to be correct. We will reset your counter within 24 hours.

As it exists right now, the counter will count each day our server is pinged, so logging in through the website or adding an item in app and having it sync should count.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal

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