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Using seperate computers jlaw1985 — Jan 12, 2018 10:48AM PST

I am trying to log at both work and home. For some reason I the database only show what I have done on that machine. What am I doing wrong?

1 Community Answers

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Bruce MyFitnessPal Agent Jan 12, 2018 01:43PM PST

Hello,

Thank you for taking the time to contact us. We apologize if you are having a problem with your data syncing. Your data should sync automatically when the exact same username and password are used in both places, and there is a valid internet connection. Will you please double-check that you are using the same username in both places?

On the website, you can verify the username by looking above the “Food” tab.

The username field identifies the account the app is currently syncing with. It must exactly match the account you are using online. Please note your username will not be the same as your email address.

If you find that you are using different usernames, there is not a way to merge two accounts. Please choose the account that has the most useful data, and log in to that account in all areas.

If these directions do not help resolve your issue, please let us know and we’ll do our best to correct the problem for you. We wish you all the success in reaching and maintaining all of your health and fitness goals.n

All the best,
Bruce
MyFitnessPal

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