Consecutive days logged in JBullock210 — Jan 12, 2018 04:54PM PST
I have logged in today (1/12) but my consecutive days logged in did not update. I have seen this before - but generally on a Sunday, when (I suspect) system maintenance is taking place. Should I be concerned? I have a 3 year+ streak going...
1 Community Answers
Logan MyFitnessPal Agent Jan 12, 2018 06:17PM PST
Thanks for posting and sorry for any trouble. If it doesn’t update by the end of the day, you can easily manage your counter yourself by visiting our dedicated counter reset request tool at this link: http://www.myfitnesspal.com/account/login_counter_reset_request
Log in to your account at http://www.myfitnesspal.com, click the link above, and specify the number of days you believe to be correct. Your counter will be reset immediately.
Please note that the counter will reset if you do not login to either the app or the website at least once for the day. The app must have an internet connection available when you login, or the login will not count. The best way to ensure your days do not reset again is to log at least one entry that syncs before midnight.
Also note, if you are traveling, the program does not automatically update to your new time zone; it remains set to the time zone you originally chose. You can check or change your time zone within the app by navigating to "Edit Profile, then "Time Zone. Or, if you are on our website, you can click “My Home” then “Settings” then “Change Time Zone.”.
We hope this helps. Thank you so much for using the program, and please let us know if you have any other problems or questions. We wish you continued success in reaching and maintaining your health and fitness goals.
Keep up the excellent job!