Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

NO INTERNET CONNECTION AVAILABLE heyladylp — Feb 07, 2018 06:28PM PST

I keep getting the message "NO INTERNET CONNECTION AVAILABLE" when I bring up the APP on my Android phone. It started around 5:00 when I was trying to enter dinner items. Consequently exercise calories are not being added; I can't lookup foods; messages are not available. The rest of the APPS on my phone are connected to the internet. I've tried restarting my phone many times, restarting the APP, restarting the internet WiFi connection ....... very frustrating. Any suggestions?

5 Community Answers

Up 0 rated Down

klfaragher Feb 08, 2018 07:54AM PST

I HAVE THE SAME PROBLEM! I tried uninstalling the app, and now I can't log in on my android phone, but I can log in online (obviously). When I tried to send a help email from my phone I got the message that internet access was interrupted. Definitely frustrating, but encouraging that I'm not the only one! Please help us


Up 0 rated Down

mannasdream26 Feb 08, 2018 08:00AM PST

I'm having this issue too. I have an android. I've had to login and enter food and exercise online. First came the No Internet Connection warning, so I uninstalled the app and reinstalled and now it says my login is invalid. But yet I can log in with the exact same login information online. Help!


Up 0 rated Down

sward247 Feb 08, 2018 08:37AM PST

Same problem here. I too uninstalled and reinstalled the app after I got the No Internet Connection Available message and now I too can no longer login via the app but the website is just fine.


Up -4 rated Down

Bruce MyFitnessPal Agent Feb 08, 2018 09:15AM PST

Hi there,

Our sincerest apologies for the issues you were having with the Android app. We released an update on our end which will now only support Android devices using OS versions 5.0 and above. If you are using an older version older than 5.0, you will need to update your device to access the app. Once updated, we recommend that you check the Google Play store for any app updates as well.

If you are unable to update your device, you can still access your account on our website at https://www.myfitnesspal.com/.

We hope this helps but apologize for this experience. Please let us know if you have any other issues or questions. Thank you again for using MyFitnessPal and we wish you all the success in reaching and maintaining your weight management and fitness goals!

Warm Regards,
Bruce
MyFitnessPal


Up 0 rated Down

Bruce MyFitnessPal Agent Feb 08, 2018 01:51PM PST

We have released another update to help with devices on an older OS. Would you mind trying again now to see if you are still having an issue. You may want to try force quitting the app, and then go back in and try again.

If you are still having an issue, please make sure you are running on the most current operating system for your device, and check to make sure you are not due for any updates for MyFitnessPal.

If you continue to have a problem, please email us here and let us know what device you are using, the operating system on that device, the MyFitnessPal version you have installed, your username, and what specifically tries to happen when you access.

All the best,
Bruce
MyFitnessPal


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.