Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

CANCEL PLEASE robynfanderson — Feb 09, 2018 06:57AM PST

I have been trying to cancel my one month free trial and can not seem to do it. I have now been changed for the year. I do not want to subscription. How do I go about canceling and getting a refund?

3 Community Answers

Best Answer Feb 09, 2018 11:21AM PST Logan

We are sorry to hear you have not found what you were looking for in the Premium option. We would love to hear some additional feedback on what exactly you did not like about it, or what you anticipated it would be, as we plan on continuing to add improvements and additional features to the premium option.

In order to cancel your current subscription, you will need to send a request for cancellation of your renewal using the same platform on which you originally signed up on.

Depending on your iOS device, typically you should be able to cancel the auto-renew by going to the Settings app on your phone then iTunes & app store > click on your ID then view apple id then under subscriptions tap manage, then disable auto-renew for MyFitnessPal.

For more information, please see this article from Apple to learn how to manage or cancel a recurring subscription https://support.apple.com/en-us/HT202039

You should be able to cancel your recurring subscription at any time before the next renewal date. You are canceling the next billing charge. Premium features will remain available to you until the end of your currently paid subscription period, regardless of when you cancel the automatic renewal.

Apple’s policy is all purchases made via iTunes are handled directly through them. If you have any questions or concerns, please reach out to them here. We do not have access to any payments made via iTunes, and are unable to cancel or issue refunds from our side.

Warm Regards,
Logan
MyFitnessPal Staff


View in conversation
Up 0 rated Down

Logan MyFitnessPal Agent Best Answer Best Answer Feb 09, 2018 11:21AM PST

We are sorry to hear you have not found what you were looking for in the Premium option. We would love to hear some additional feedback on what exactly you did not like about it, or what you anticipated it would be, as we plan on continuing to add improvements and additional features to the premium option.

In order to cancel your current subscription, you will need to send a request for cancellation of your renewal using the same platform on which you originally signed up on.

Depending on your iOS device, typically you should be able to cancel the auto-renew by going to the Settings app on your phone then iTunes & app store > click on your ID then view apple id then under subscriptions tap manage, then disable auto-renew for MyFitnessPal.

For more information, please see this article from Apple to learn how to manage or cancel a recurring subscription https://support.apple.com/en-us/HT202039

You should be able to cancel your recurring subscription at any time before the next renewal date. You are canceling the next billing charge. Premium features will remain available to you until the end of your currently paid subscription period, regardless of when you cancel the automatic renewal.

Apple’s policy is all purchases made via iTunes are handled directly through them. If you have any questions or concerns, please reach out to them here. We do not have access to any payments made via iTunes, and are unable to cancel or issue refunds from our side.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

kathysnyder129794 Feb 12, 2018 08:25AM PST

Too much for me to follow.


Up 0 rated Down

Ripley MyFitnessPal Agent Feb 12, 2018 09:52AM PST

Hi kathysnyder129794,

Thank you for taking the time to contact us. If you would like us to help walk you through on a more one-to-one basis, and give you the instructions specific to your purchase, since you didn’t purchase via iOS, you can always contact us here. We’d be happy to help however we are able!

We look forward to hearing back.

Best,

Ripley
MyFitnessPal Staff


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.