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premium subscription Love2Walk800 — Feb 11, 2018 11:53AM PST

I am trying to upgrade to premium and I keep getting a message ...cannot create premium subscription

3 Community Answers

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Logan MyFitnessPal Agent Feb 12, 2018 10:34AM PST


Thanks for posting and sorry for any trouble. You should now be able to upgrade. Please follow up with us if you are still experiencing an issue.

Warm Regards,
MyFitnessPal Staff

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Love2Walk800 Feb 12, 2018 03:55PM PST

I just tried and I am still getting the same message "could not create subscription" I checked the time zone on my account and it is correct

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Bruce MyFitnessPal Agent Feb 12, 2018 04:03PM PST

Hi there,

We are truly sorry you are having problems signing up for Premium. It looks like there may be an issue with the card you are using, as we are showing a failure from the bank on our end.

If the card has the wrong billing address from what you have on file with your bank, it will result in an error. Also, if the card is not using the same currency denomination as your account, it will also fail.

For now, we have deleted your cards on file with us. We would recommend checking with your bank to make sure that your billing info is the same you are inputting, and see if they have any recommendations as to why the payment would not process.

Please also check here to make sure your account information is correct:

Once you have verified everything, please then wait 24 hours before attempting again, as our system will put a 24 hour hold once a payment has initially failed.

Or if you have access to our iOS or Android app, you may want to try purchasing Premium directly from the Google Play or App Store.

If you continue to have problems 24 hours from now, please email us here for more support.

Kind Regards,

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