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Can't sync my new Fitbit BDCulkeen — Mar 05, 2018 02:02PM PST

I cannot sync my new Fitbit to my myfitnesspal app. The mfp app keeps telling me the Fitbit is synced to another account...or is it saying the mfp account is synced to another Fitbit? I tried emailing over the weekend but I haven't received any information that addresses my issue. Can someone help?
Thank you!

1 Community Answers

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Logan MyFitnessPal Agent Mar 05, 2018 02:05PM PST

Thanks for posting. Sorry for any difficulty with relinking your accounts. Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click please click here to reach us via email instead.

Steps to get user ID#
1. Log in to and click on your profile photo.
2. This will take you to your Profile and now copy the URL from your browser’s address field and paste it in the email reply

your fitbit ID will look something like this:

Kind regards,

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