I'm still getting ads! janiedigh — Mar 12, 2018 10:01PM PDT
I'm still getting LOTS of google ads even though I am now paying for premium! What gives???
1 Community Answers
Bruce MyFitnessPal Agent Mar 13, 2018 07:56AM PDT
Thank you for taking the time to contact us. If you have Premium and are still seeing ads, can you try a force close of the app and see if that helps?
If you are running on an earlier version than iOS 7, to completely close the app, first leave the app by pressing the hardware Home button (the circle with the white square inside of it).Then, double-click the hardware Home button. A row of application icons should appear on the bottom of the screen. Scroll through them and find MyFitnessPal, then hold your finger on the icon until the icons start to jiggle and a “-” appears. Tap on the “-” to completely close the app.
If you are running on iOS 7 or later, to force close, double-click the hardware Home button. A row of application icons should appear on the bottom of the screen with pages floating above them. Scroll through them and find MyFitnessPal, then hold your finger on the page above the MyFitnessPal icon and swipe up towards the top of the screen to ‘throw’ the page and completely close the app.
Hope this helps. Please let me know if you have any other questions or feedback.
Please note: while we do provide technical support through our technical forums, our Premium Expedited Support is only available through our email channel. Please feel free to contact us here in order to take advantage of that.