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samung health wont sync and show steps on my fitness pal beckiegraham23 — Mar 13, 2018 05:03AM PDT

hi wont sync my steps says it is connected

6 Community Answers

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Bruce MyFitnessPal Agent Mar 13, 2018 08:06AM PDT

Hi there,

Are you still having issues with the Samsung integration? Currently I can see that the accounts are connected and that there is adjustment data for today. If you are still having issues, please do let us know.

Regards,
Bruce
MyFitnessPal


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debolt2014 Apr 24, 2018 06:40AM PDT

Please fix this! I hate having a fitness program that only does 1/4 of its job! Hard to keep track of calories burned and consumed if your app won't sync with my samsung Health app.


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Bruce MyFitnessPal Agent Apr 24, 2018 09:25AM PDT

Hi debolt2014

Thank you for taking the time to contact us. Can you try relinking S Health and see if that will help?

To get started, under the Menu Bar tap Apps & Devices and tap Connected. Select S Health and tap Disconnect. Once the page updates, tap Connect. You should see a pop up for permissions regarding the Samsung Health integration. Turn the integration On and then allow the permissions. Please note you will need to scroll down on this pop up to see all of the permissions. Tap Done to finish the set up.

Next, return to the Menu Bar in MyFitnessPal and tap Steps>Samsung Health.

Hope this helps. Please let me know if you have any other questions or feedback.

All the best,
Bruce
MyFitnessPal


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FoodyYummy May 10, 2018 01:53PM PDT

I still have the same issue. I performed re-linking S Health as explained above but no changes. Plus what about the rest of data I input in S Health, such as food intake? How could I sync the two app so that food intake recorded in S Health is transferred to my fitness pal app please?


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Bruce MyFitnessPal Agent May 10, 2018 02:04PM PDT

Hi FoodyYummy

Food entered in a partner app will not sync to MyFitnessPal, but we will definitely consider it for a future update. Thank you for the suggestion.

For your steps, we are aware of the issue where steps aren’t syncing from SHealth to MyFitnessPal for some users. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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Ambroses_Girl Jun 06, 2018 10:47PM PDT

I still have this issue, it would be great if this feature actually worked


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