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disconnecting from facebook to change the password dottyburrell00 — Mar 29, 2018 10:20PM PDT

how do i go about changing it as when im in that screen it freezes, it will not continue to complete the change of the password

1 Community Answers

Best Answer Mar 30, 2018 01:54AM PDT Ripley

Hello dottyburrell00,

Thank you for taking the time to contact us. While MyFitnessPal uses Facebook to authenticate a user, it does not store Facebook login credentials. As a result, Facebook credentials were not compromised by this issue.

To directly address wanting to unlink Facebook from MyFitnessPal, we are experiencing a bug that predates the data breach, that is causing users to be unable to disconnect Facebook via web. However you should still be able to disconnect via our iOS and Android apps:

In the Menu (or “More” page) tap “Settings” then “Sharing & Privacy” then tap “Facebook Settings” then “Disconnect from Facebook”.‚Äč If you created your account using your Facebook login, you will be prompted to enter a new MyFitnessPal password. You will need to log in using your registered email address and MyFitnessPal password from then on.

Best,

Ripley
MyFitnessPal Staff

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