Is there a known issue with photo uploads in the web version? tinkerbellang83 — Apr 03, 2018 04:55AM PDT
Normally I post progress charts to a thread in my group from Chrome Desktop Browser, today I keep getting "The file failed to upload" this issue has not occurred before, file size is under 50kb and in normal JPEG format.
4 Community Answers
Best Answer Apr 04, 2018 11:22AM PDT Bruce
Thanks for getting back to us. Can you contact us here, so we can triage this with you through email? In the subject line, you can put Case: 1478720
When you email us, could you also include the following information:
-Your IP address ( http://whatismyipaddress.com )
-Are you using your computer at home, or at work?
-Your physical location
-Language set on your account
-Your Operating System (Mac OS X, Windows Vista, Windows XP, Windows 7)
-Which Web Browser you are using
-Do you have any browser extensions/add-ons? If so which ones?
-Your internet provider
-Your MyFitnessPal email address
Lastly, can you provide me with the exact steps you take to replicate the issue as well as a screenshot of the error you see?
Much appreciated,
Bruce
MyFitnessPal
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Bruce MyFitnessPal Agent Apr 03, 2018 10:52AM PDT
Hi there,
We’re sorry to hear that you’re having difficulty with the website. Would you mind trying a couple of things for us to see if they help resolve your issue?
Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:
If you are using Safari 6 or later, the correct instructions are here
If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.
CLEARING YOUR BROWSER’S COOKIES
If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.
Hope this helps. Please let me know if you have any other questions or feedback.
Regards,
Bruce
MyFitnessPal
tinkerbellang83 Apr 04, 2018 02:31AM PDT
Already did all of that before submitting the question.
tinkerbellang83 Apr 04, 2018 03:14AM PDT
Also tried from a different device/browser - same issue and also tried different threads/different pictures/different file locations.
Other users are also experiencing same issues with different browsers
Bruce MyFitnessPal Agent Best Answer Best Answer Apr 04, 2018 11:22AM PDT
Thanks for getting back to us. Can you contact us here, so we can triage this with you through email? In the subject line, you can put Case: 1478720
When you email us, could you also include the following information:
-Your IP address ( http://whatismyipaddress.com )
-Are you using your computer at home, or at work?
-Your physical location
-Language set on your account
-Your Operating System (Mac OS X, Windows Vista, Windows XP, Windows 7)
-Which Web Browser you are using
-Do you have any browser extensions/add-ons? If so which ones?
-Your internet provider
-Your MyFitnessPal email address
Lastly, can you provide me with the exact steps you take to replicate the issue as well as a screenshot of the error you see?
Much appreciated,
Bruce
MyFitnessPal
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