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Fitbit steps not syncing for 2 days vikioo — Apr 05, 2018 05:57PM PDT

Hi will my fitbitt steps from the days I lost data when the system was down (1st and 2nd of april) ever be resynced or is that data lost forever as that impacts my overall weekly step count?

3 Community Answers

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Maximiliano MyFitnessPal Agent Apr 05, 2018 06:01PM PDT

Hello,

Thanks for getting back in touch with us.

Unfortunately, during this down time you may have lost this information. We are very sorry about this and hope to have the two programs running smoothly again as soon as we can.

Thanks!
Maximiliano
MyFitnessPal Staff


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vikioo Apr 30, 2018 02:31AM PDT

Hi it appears that my fitbitt step data is not syncing again this evening. Can you please provide me with assistance as it effects my total weekly net output. I can produce you with my user name and Fitbit URL for you to check


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Bruce MyFitnessPal Agent Apr 30, 2018 09:49AM PDT

Hi vikioo

Our apologies for any issues with your Fitbit data syncing to MyFitnessPal. Around 8:40pm on Sunday, April 29th, we noticed an issue with the sync between Fitbit and MyFitnessPal. We released an update to fix the problem, but it looks like it has returned again. We are investigating the issue and working on a resolution.

We will post any updates here.

Thank you for your patience while we work on a fix.

Best,
Bruce
MyFitnessPal


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