Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

cancel premium subscription micheleolivosanto — Apr 13, 2018 06:28AM PDT

i want to cancel my premium subscription. i have tried to do it from my phone where i believe i originally paid and set up the subscription and the app does not show up in my google play store as a subscription. so obviously i cant cancel it there if it doesnt show up. i tried to cancel it on the computer at myfitnesspal.com and change my auto renew to off. it doesnt stay OFF. those are the only to ways i could have signed up for the premium subscription. how do i cancel my premium subscription if the only two options will not allow me to do it? PLEASE CANCEL MY PREMIUM SUBSCRIPTION.

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Apr 13, 2018 07:55AM PDT

Hi there,

Thank you for taking the time to contact us. I can see the Premium renewal option is now set to OFF. Can you check once more on your end and let us know if the issue continues?

Much appreciated,
Bruce
MyFitnessPal

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.