cancel premium subscription micheleolivosanto — Apr 13, 2018 06:28AM PDT
i want to cancel my premium subscription. i have tried to do it from my phone where i believe i originally paid and set up the subscription and the app does not show up in my google play store as a subscription. so obviously i cant cancel it there if it doesnt show up. i tried to cancel it on the computer at myfitnesspal.com and change my auto renew to off. it doesnt stay OFF. those are the only to ways i could have signed up for the premium subscription. how do i cancel my premium subscription if the only two options will not allow me to do it? PLEASE CANCEL MY PREMIUM SUBSCRIPTION.
1 Community Answers
Bruce MyFitnessPal Agent Apr 13, 2018 07:55AM PDT
Thank you for taking the time to contact us. I can see the Premium renewal option is now set to OFF. Can you check once more on your end and let us know if the issue continues?