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disappeared history reelingenious — Apr 14, 2018 01:18AM PDT

First the sight didn't recognise my log in info, then when I reset the password, all my food and exercise history had disappeared. What's wrong?

1 Community Answers

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Logan MyFitnessPal Agent Apr 15, 2018 12:21PM PDT

Thanks for posting and sorry for any trouble. Is it possible that you may have logged into a 2nd account? Often when users report this there is another account that was inadvertently created somewhere along the way, using another email address. Please try logging in with any other email addresses that you may currently be using, or have recently changed from. You mentioned that you changed your password recently, so the additional account may be using the old password. You could also try entering the email address in the forgot password flow from the login screen.

If you are not seeing any additional accounts, please click here to reach us via email so we may assist you further.

Warm Regards,
MyFitnessPal Staff

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