Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

UNSATISFACTORY LOGIN Experience!! JoMae1946 — Apr 15, 2018 07:45AM PDT

Dear Incompetent,

I cannot get logged in on my tablet! I reset my password! I tried the new password with my e-mail address and with my username. Your app would not let me log-in. The app is worth nothing to me, if I can't log-in.

The reason for this post is that I could not find help without digging through piles of unrelated and needless garbage to MAYBE find an answer! Logging-in should not be a research project.

Your app has a very poor user-interface and is not responsive. It is difficult to use on my tablet. Your interface should clearly state whether to use my username or my e-mail address in the "username" field. The password should have the option to show the password, which would allow me to check that I had not fat-fingered it. If I have exceeded the number of attempts allowed, then tell me to try again in x-amount of time, not "Try again."

It is your job to get my business. It is not my job to GUESS how to use your app. If I can't log-in, my business goes elsewhere. I am considering deleting MyFitnessPal and putting lowest ratings on all review platforms that I can access!

I know this will be censored and not posted, but perhaps you will FIX your abominable log-in screen. I just want to log-in on my tablet! I don't carry my laptop with me.

Sincerely,
Jo-Mae Maris, DBA
Associate Professor Emeritus of Computer Information Systems Northern Arizona University

1 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent Apr 15, 2018 03:20PM PDT

Hello,

Thank you for contacting us. We are sorry for the any trouble that you are experiencing with logging into the app.

Even though the field on the login screen says Email Address, you may normally log in with either your email address or username. Having said that, we are currently investigating and issue where some users are unable to log into the app after changing their password. Our engineers are aware of the issue and we will do what we can to resolve the issue as soon as possible. In the meantime, you should be able to log into the website, www.myfitnesspal.com, via your tablet or computer’s web browser. Again, our apologies for the inconvenience that this problem has presented.

Another possibility that could cause this behavior, would be if you are using an Amazon Kindle tablet. We have recently discontinued support of the Kindle app which is available in the Amazon Store. We are aware the Amazon has not yet removed our app from the store, and are working with them on getting that removed, in order to be in line with us no longer supporting that app. Keep in mind that you are still able access your account via the web browser in this scenario as well.

If you ever have an issue and are unable to quickly find an existing post that pertains to your experience, please reach out to us with a new post, like this, or via email at https://myfitnesspal.desk.com/customer/portal/emails/new

We will certainly pass along your feedback to our developers and consider adding a show password in the future. We greatly appreciate you taking a moment, amidst your issue, to let us know what changes would enhance your experience.

Lastly, thank you for bringing this to our attention and giving us an opportunity to fix the bug prior to giving us a poor review.

Warm Regards,
Logan
MyFitnessPal Staff

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.