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not connecting with my Fitbit jackielowe05 — Apr 16, 2018 07:18AM PDT

I have a FitBit and when I try to link it with MyFitnessPal, I get an error message that says my account is already associated with MFP and I cannot link another one. I have tried deleting MFP account and starting a totally new one AND revoking access from FitBit and nothing works. HELP!

1 Community Answers

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Maximiliano MyFitnessPal Agent Apr 16, 2018 10:40AM PDT

Hello,

Thank you for taking the time to contact us. We are so sorry that you are running into an issue connecting your accounts. It’s very possible that you may have accidentally created more than one MyFitnessPal account in the past, and your Fitbit is linked to a different account. Currently, you can only have Fitbit linked to one MyFitnessPal account at a time.

Would you mind trying to go to your Fitbit account, and then settings, then applications. find where your MyFitnessPal is currently linked, and hit the “revoke access” button. Then can you wait about 15 minutes, and then log into your current MyFitnessPal account, then go to the main “apps” tab, find Fitbit and try linking the accounts again.

If you continue to run into the a problem, please let us know.

Kind Regards,
Maximiliano
MyFitnessPal Staff

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