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Unable to log in using Chrome FirstDeathEater — Apr 16, 2018 10:26AM PDT

As of this morning, I'm no longer able to log in to MyFitnessPal using Chrome or even go to the main web page (I'm logged in using Internet Explorer to post this message).

Instead, I get the message:
This page isn’t working

www.myfitnesspal.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

I have tried clearing my cookies. Is anyone else having this issue? Anyone know how to fix it?

4 Community Answers

Up 0 rated Down

Maximiliano MyFitnessPal Agent Apr 16, 2018 10:39AM PDT

Hello,

Thank you for taking the time to contact us. Our apologies that the site is not loading for you. Some users are reporting too many redirects on the web. To fix this issue, please clear your browser’s cache. You can learn how to do this at: https://www.wikihow.com/Clear-Your-Browser%27s-Cache

We will update the following article with more info as it becomes available: http://myfitnesspal.desk.com/customer/portal/articles/2934248-site-not-loading-on-safari

All the best,
Maximiliano
MyFitnessPal Staff


Up 0 rated Down

PamChiappone Apr 16, 2018 12:40PM PDT

For 3 days I have gotten the same thing when I try to log in on my iPad. At first I could log in, but not get anywhere when I clicked any tabs. After I cleared the cache I can't even pull up a log in page. It says I've been re-directed too many times. I can get on via the computer, but I primarily use my iPad. I've cleared the cache several times and rebooted more than I can count.


Up 0 rated Down

Maximiliano MyFitnessPal Agent Apr 16, 2018 01:14PM PDT

PamChiappone

Are you using MyFitnessPal via your mobile Safari app on your iPad or via our App?

Regards,
Maximiliano
MyFitnessPal Staff


Up 0 rated Down

FirstDeathEater Apr 17, 2018 05:23AM PDT

Thanks. This worked for me.


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