Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

premium fee gannymoo — Apr 16, 2018 11:27AM PDT

I was told I had 30 days to see if I wanted the premium version but it hasn't been 30 days and I was charged for it. Please credit my account. I have never had so much trouble getting a person to talk to. Thank you

1 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent Apr 16, 2018 11:42AM PDT

Hello

Please accept our apologies for the problems with being charge immediately when attempting to start a free trial of MFP Premium. We will do our best to have it corrected as soon as possible.

Unfortunately, since the charged originated via the App store, you would need to contact them directly regarding any refunds, as there is no way for us to have access to that payment on our end.
Please use this link below to submit a request for a refund: *https://reportaproblem.apple.com/ *

Please send additional questions and concerns via a new email so the support can continue to assist you. Also, remember our program can also be accessed via our main website at www.MyFitnessPal.com (simply sign in with the same username and password as the app).

Warm Regards,
Logan
MyFitnessPal Staff

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.