Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

ticker weight IsMollyReallyHungry — May 04, 2018 11:22AM PDT

I updated my weight today and I lost 1.6 pounds. My ticker is not reflecting the loss. It is still showing 41 pounds when it should be showing 43 pounds since it rounds up. "lost 1.6 lbs since last weighing in! Ismollyreallyhungry's lost 42.8 lbs so far." Please advise.

5 Community Answers

Best Answer May 04, 2018 01:09PM PDT Logan

Thanks for following up with us. We’ve opened a service ticket with our engineers, asking them to take a look. We will do what we can to resolve the issue as soon as possible. We really appreciate you bringing this to our attention and especially for your patience as we investigate the issue.

Warm Regards,
Logan
MyFitnessPal Staff


View in conversation
Up 0 rated Down

Logan MyFitnessPal Agent May 04, 2018 11:47AM PDT

Thanks for posting and sorry for any trouble. When we view the account status on the website, the ticker is currently showing the 43 lbs lost.If you are using the app, please try force closing the app and then reopening it, to see if that helps. If you are still not seeing it on your end, please click here to reach us via email and attach a screenshot so we can take a look.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

IsMollyReallyHungry May 04, 2018 12:09PM PDT

It is still show 41 pounds on profile page and in my 2 groups. I was not looking at this using my app. I was on line with a PC. When I looked at groups in Community from the app, I still see 41 pounds.


Up 0 rated Down

IsMollyReallyHungry May 04, 2018 12:09PM PDT

I sent a screenshot via email as requested. Thanks.


Up 0 rated Down

Logan MyFitnessPal Agent Best Answer Best Answer May 04, 2018 01:09PM PDT

Thanks for following up with us. We’ve opened a service ticket with our engineers, asking them to take a look. We will do what we can to resolve the issue as soon as possible. We really appreciate you bringing this to our attention and especially for your patience as we investigate the issue.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

BlueStarBoi May 10, 2018 05:48AM PDT

I changed my picture on my ticker and lost weight and its not updating either...


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.