Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

myfitnesspay Bridgettodd60 — May 08, 2018 10:50AM PDT

How do I unsubscribe to this. It is being drafted out of my checking account and I don't use this ap any more

3 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent May 08, 2018 10:57AM PDT

Hello

Thanks for posting. We are sorry to hear you have not found what you were looking for in the Premium option. To cancel your current subscription, you will need to send a request for cancellation of your renewal using the same platform on which you originally signed up on.

Depending on your iOS device, typically you should be able to cancel the auto-renew by going to the Settings app on your phone then iTunes & app store > click on your ID then view apple id then under subscriptions tap manage, then disable auto-renew for MyFitnessPal.

For more information, please click here to view an article from Apple on how to manage or cancel a recurring subscription.

You should be able to cancel your recurring subscription at any time before the next renewal date. You are canceling the next billing charge. Premium features will remain available to you until the end of your currently paid subscription period.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

Conicornwell May 11, 2018 03:02PM PDT

I want to cancel my subsription at this time.


Up 0 rated Down

Logan MyFitnessPal Agent May 11, 2018 04:05PM PDT

Conicornwell

We are sorry to hear you have not found what you were looking for in the Premium option. We would love to hear some additional feedback on what exactly you did not like about it, or what you anticipated it would be. We plan on adding improvements and additional features to the Premium option and your feedback would be very helpful.

In order to cancel your current subscription, you will need to send a request for cancellation of your renewal using the same platform on which you originally signed up on. As noted upon sign up, the initial subscription is non refundable, however you can cancel auto renewal at anytime and your current subscription will continue until that initial period has lapsed.

For purchases made via the Play store, typically you can do the following to cancel:

Tap the Play Store App
Select the Menu
Select Account
Select Subscriptions
Select your MyFitnessPal subscription and cancel

For more help, please click here to view an article from Google on how to manage or cancel your subscription:

Please note deleting your account will not cancel Premium, you must cancel Premium in order to avoid future charges.

Once cancelled if you would like to continue to use the free version, you may do so with the same log in information as you were using under your Premium account.

We look forward to hearing how we can improve upon the Premium experience. Please let us know if you need any further assistance.

All the best,
Logan
MyFitnessPal Staff


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.