Loss of 5 years Data jamysmum2003 — May 08, 2018 08:30PM PDT
I had an issue with my phone getting water damaged. when I re installed the app on my new phone and added all my details. I was only issued with the data of exercise from 2013. I did have this program back than however I did start using it again in 2016. I have lost all the information / runs from 2016 till 2 weeks ago, how do I try and find my previous history.. I am not impressed I have lost all this information as I need it to be able to update a number of Virtual Runs / Events I am part of.. HELLPPPP Please
1 Community Answers
Bruce MyFitnessPal Agent May 09, 2018 08:07AM PDT
Please accept our sincerest apologies if you are missing data. We will do all we can to help get this restored for you.
At times, one of the simplest reasons for missing data is an accidental creation of more than one account. If you have more than one email address, or possibly had a typo on your original email address, it is possible you may have accidentally created more than one account and have now signed into a different account than you were previously using.
If you feel this may be possible, please reply back to this email with your different email addresses, or even potential usernames, and we would be happy to check to see if we can find additional accounts.
It is also possible, data may be missing due to a glitch in one of our updates, and in such is causing your data to temporarily be missing. If this is the case, the best way to see if your data is still there is to check your account on our main website at www.MyFitnessPal.com (simply log in with the same log in information as the app).
When data syncs from the app it should be stored on our main servers online. This way, if there is an issue with the app, and an uninstall and reinstall of the app is needed to correct the problem, data should restore back to the app from the main website.
If you are able to locate your data on the main website at www.MyFitnessPal.com, and are confident all your information is found online, we would then recommend you try uninstalling and reinstalling the app to see if that restores your information.
Please DO NOT uninstall the app if you can not find your information online first, as uninstalling the app without first verifying your information is online could result in a permanent loss of your data.
Please DO NOT uninstall the app if you are using an iOS version (not device) under 6.0, as our app is no longer compatible with devices running on older iOS versions. You can verify your iOS version by going into your iOS device main Settings, then General, then About, and scroll down to Version.
If you are unable to find your data online, or are still having a problem retrieving your missing data, could you please reply back to this email with your MyFitnesspal username, what device you are using, when your data went missing, and any details you can think of that happened right before this happened. For example, you updated the app, or updated your device, you were logged out of the app, etc.
We will do all we can to try to find your information and do our best to get it back to you.
All the best,