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pulling my hair out flamasstica — May 09, 2018 09:27AM PDT

I have a fitbit tracker and I connected it to my fitness pal account. They have stopped sharing data with each other and I have tried to unlink them and then relink them. When I unlink from my fitness pal and try to relink with fitbit I get an error message saying my account is already linked and only one account is allowed at a time. I don't know how to unlink my account if it tells me I am already linked. What is going on?

1 Community Answers

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Bruce MyFitnessPal Agent May 09, 2018 09:44AM PDT

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal

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