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Can't Complete My Food Diary, Not Syncing with my Galaxy S8 astyface — May 11, 2018 09:37AM PDT

Hi! I have a Samsung Galaxy S8 and have had a few issues with MyFitnessPal. Every time I press "Complete Diary" it loads for a few seconds and then says "Alert: There was a problem sending your request to the server. Please visit the main website or try again later." I've tried multiple times and even tried doing it on the website, but when I log into the website none of my food or exercise is entered into my diary.

Additionally, I connected MyFitnessPal to my Samsung Health app, and it's not syncing at all. I turned on the exercise and steps features to make sure they transferred to MyFitnessPal, and none of my runs have appeared on the app.

Any help would be VERY much appreciated. Thank you!

1 Community Answers

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Bruce MyFitnessPal Agent May 11, 2018 09:43AM PDT

Hi there,

Thank you for taking the time to contact us. Unfortunately it sounds like there is a sync issue with the app. Can you try force syncing the app and see if it helps?

To force close the app, open the Menu and tap “Settings”, then “Applications”, then “Manage Applications”. Find “MyFitnessPal” in your list of apps and tap on it, then tap the “Force Close” button.

If that does not work, can you try resetting your network settings?

If none of the above helps, unfortunately you will need to reinstall the app to fix the sync issue, but the data that was not able to sync to the website will be lost. Our apologies for any issues this may cause.

Regards,
Bruce
MyFitnessPal

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