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Fitbit not synching flbrown1 — May 16, 2018 07:12AM PDT

Hello! My Fitbit isn't synching my steps nor exercises into MFP. I've disconnected the app and reconnected it as this has helped synch it in the past. Fitbit is selected as my step tracker but it says 0 steps in MFP. I'm looking at my Fitbit right this second and it says I have 5,263 steps and even after clicking on synch in MFP it still says I have 0 steps. What do I need to do? Thanks and God Bless!

3 Community Answers

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Bruce MyFitnessPal Agent May 16, 2018 08:58AM PDT

Hi there,

Our apologies for any problems you are having with your connection between Fitbit and MyFitnessPal. Due to the complexity of this integration, at times, there can be unforeseen delays. We are doing our best to minimize these issues. We would recommend waiting 24 hours for any delays to catch up.

Please let us know if you have any other problems or questions. We wish you all the success in reaching and maintaining all of your diet and fitness goals.

All the best,
Bruce
MyFitnessPal


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wesengirl67 May 31, 2018 01:13PM PDT

It hasn't synced since I linked them. Also, the iPhone app says I have Premium Membership but the desktop site does not.


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Bruce MyFitnessPal Agent May 31, 2018 03:25PM PDT

Hi wesengirl67

It sounds like you may have multiple accounts. In the app you can check your username under the Menu Bar or More tab by tapping My Profile. Online, you can check the username at the top of the screen. If these do not match, you will need to log out of the incorrect account and log in with the correct credentials.

I cannot see a Fitbit account tied to wesengirl67. Can you let me know your Fitbit User ID so I can see what account your Fitbit is tied to?

You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal


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