Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Fitbit not synching flbrown1 — May 16, 2018 07:12AM PDT

Hello! My Fitbit isn't synching my steps nor exercises into MFP. I've disconnected the app and reconnected it as this has helped synch it in the past. Fitbit is selected as my step tracker but it says 0 steps in MFP. I'm looking at my Fitbit right this second and it says I have 5,263 steps and even after clicking on synch in MFP it still says I have 0 steps. What do I need to do? Thanks and God Bless!

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent May 16, 2018 08:58AM PDT

Hi there,

Our apologies for any problems you are having with your connection between Fitbit and MyFitnessPal. Due to the complexity of this integration, at times, there can be unforeseen delays. We are doing our best to minimize these issues. We would recommend waiting 24 hours for any delays to catch up.

Please let us know if you have any other problems or questions. We wish you all the success in reaching and maintaining all of your diet and fitness goals.

All the best,
Bruce
MyFitnessPal

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.