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Trying to sync MFP food diary with Fitbit, keep getting "Another MyFitnessPal account..." msg leahlilac — May 16, 2018 02:39PM PDT

I already linked my MFP and fitbit accounts but none of my food or water logs ever show up in the fitbit app. I read that I should revoke access and re-connect, so I did, but as soon as I hit "connect" on the fitbit website, MFP gives me a message that says "Another MyFitnessPal account has already been linked to this Fitbit account. Only one account may be linked at once."

After getting that message, I logged onto fitbit and it does show that the two have been linked again but nothing is changing, and it seems like when I unlink the accounts only fitbit shows that they are not connected. I just want my food diary to show up in fitbit! Help please!<3

4 Community Answers

Up 0 rated Down

Jfrankie11 May 16, 2018 02:49PM PDT

If you get an answer I would love to know because mine is doing the same thing


Up 0 rated Down

Bruce MyFitnessPal Agent May 16, 2018 02:51PM PDT

Hi there,

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click here to reach us via email instead.

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal


Up 0 rated Down

leahlilac May 23, 2018 03:47PM PDT

This is all I have for the link: https://www.myfitnesspal.com/profile/leahlilac

Does that work?


Up 0 rated Down

Bruce MyFitnessPal Agent May 23, 2018 04:13PM PDT

Hi leahlilac

That is your MyFitnessPal profile page. In order to assist you further, we need your Fitbit User ID

Steps to get user ID#
1. Log in at http://www.fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Bruce
MyFitnessPal


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