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Premium access stopped working after payment taken by Apple. Sonicmojo — Jun 05, 2018 07:42AM PDT


I am a Premium member with a renewal of June 1, 2018. There was some outdated credit card info within my Apple account which I corrected on June 2. Apple was able to successfully process my renewal on yesterday (June 3).

Starting yesterday - when I open MFP on my iPhone - I no longer have Premium access.

I have already submitted a case and sent along the following info:

The MyFitnessPal account Premium was purchased under
The platform Premium was purchased from (Android, iOS, Web)
A screenshot/copy of the Premium receipt?

Appreciate an update on this ASAP


Bruce McDonald

1 Community Answers

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Bruce MyFitnessPal Agent Jun 05, 2018 08:38AM PDT

Hi there,

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email as well.

Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.


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