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missing pre-5/21/18 data from reports ig41 — Jun 06, 2018 05:30AM PDT

Why isn't pre-5/21/18 data on reports, yet is on daily entries. (Not all pre-5/21 days were entered). Tried logon after deleting history/cookies on Firefox on 6/5/18. First used Edge on 6/5/18.

5 Community Answers

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Bruce MyFitnessPal Agent Jun 06, 2018 09:07AM PDT

Hi there,

Thank you for taking the time to contact us. Can you clarify where you are having this issue? Is it with the Printable Report online, the Reports section online, or is it a different location?

Regards,
Bruce
MyFitnessPal


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ig41 Jun 08, 2018 06:58PM PDT

https://www.myfitnesspal.com/reports


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Bruce MyFitnessPal Agent Jun 11, 2018 01:33PM PDT

Thank you for confirming. I have checked with my Tech Team and they are aware of the problem, and are currently working on a resolution. We hope to have a fix in place as soon as possible. We are truly sorry for any inconvenience this may cause until then.

We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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suemacm Jul 17, 2018 08:10AM PDT

I am also experiencing this problem. Is there an ETA for the fix? Thanks.


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Bruce MyFitnessPal Agent Jul 17, 2018 08:52AM PDT

Hi suemacm,

We do not have an ETA on when a fix will be in place. I have added your account to our open ticket with our dev team.

All the best,
Bruce
MyFitnessPal


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