Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Samsung Health Steps jnicholakis — Jun 07, 2018 05:59AM PDT

What are Samsung Health Steps? This number is higher than my actual step count.

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jun 07, 2018 07:04AM PDT

Hi there,

Thank you for taking the time to contact us. Our apologies that your step count in MyFitnessPal is higher than what you are seeing in Samsung Health. Samsung Health allows for the option to select how your steps are tracked (with your phone, Gear, or both), but regardless of what you select, MyFitnessPal will always pull both. We have filed an improvement ticket to add an option to specify the steps source when using Samsung Health, however, we do not know when this will be implemented. Our apologies for any inconvenience this may cause.

For now, if you would like the steps in Samsung Health and MyFitnessPal to match, please choose the option to have Samsung Health track your steps from both the phone and gear device.
‚Äč

Please let us know if you have any other issues or questions. We appreciate your patience while we work on improvements.

All the best,
Bruce
MyFitnessPal

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.