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Irritated BEYOND belief mptomey — Jun 08, 2018 07:35AM PDT

I just sent an "email" to your PREMIUM CUSTOMER SERVICE. It's 10:32 AM EST and you are CLOSED. Seriously??/I have spent a RIDICULOUS amount of time trying to SYNC my new Fitbit Versa with MyFitness Pal. It claims it's synced, but my steps and exercise didn't show or change the allotted calorie count for the day. It was automatically updated when I used the Fitbit Blaze. One of the reasons I chose the premium was because I was "promised" PREMIUM CUSTOMER SUPPORT. This is ridiculous. No phone number, and your hours are ridiculous. I'm NOT happy

1 Community Answers

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Bruce MyFitnessPal Agent Jun 08, 2018 08:56AM PDT

Hi there,

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email and that one of our agents has sent a response. Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.


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