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There was a problem with your request phlinn — Jun 13, 2018 06:24PM PDT

I keep getting this error. how can i fix it?

"There was a problem with your request
Sorry, but a server error occurred processing your request. Our team has been notified of the issue."

3 Community Answers

Best Answer Jun 14, 2018 08:32AM PDT Bruce

Hi there,

We are so sorry you have been running into this issue. We were experiencing a problem earlier, and we believe it should now be fixed. If you don’t mind, could you please try it one more time to see if it is now working? If not, could you please let us know. Again our apologies for any inconvenience this may have caused.

All the best,
Bruce
MyFitnessPal


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Bruce MyFitnessPal Agent Best Answer Best Answer Jun 14, 2018 08:32AM PDT

Hi there,

We are so sorry you have been running into this issue. We were experiencing a problem earlier, and we believe it should now be fixed. If you don’t mind, could you please try it one more time to see if it is now working? If not, could you please let us know. Again our apologies for any inconvenience this may have caused.

All the best,
Bruce
MyFitnessPal


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jykozak Jun 15, 2018 01:22PM PDT

I'm still seeing this issue when using MyFitnessPal via a web browser (Chrome)


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Bruce MyFitnessPal Agent Jun 15, 2018 01:27PM PDT

Hi jykozak

Would you mind trying a couple of things for us to see if they help resolve your issue?

Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

If you are still seeing an issue, please contact us here for more support.

All the best,
Bruce
MyFitnessPal


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