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Problems with application hachemark — Jun 13, 2018 06:58PM PDT

Today, for the first time, the application stopped working when I was entering food date to the Diary.

Error said something about "https add-ons". Either way, the same problem happened in Chrome and Edge so I'm pretty sure it's something witht he application.

3 Community Answers

Best Answer Jun 14, 2018 08:32AM PDT Bruce

Hi there,

We are so sorry you have been running into this issue. We were experiencing a problem earlier, and we believe it should now be fixed. If you don’t mind, could you please try it one more time to see if it is now working? If not, could you please let us know. Again our apologies for any inconvenience this may have caused.

All the best,
Bruce
MyFitnessPal


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Bruce MyFitnessPal Agent Best Answer Best Answer Jun 14, 2018 08:32AM PDT

Hi there,

We are so sorry you have been running into this issue. We were experiencing a problem earlier, and we believe it should now be fixed. If you don’t mind, could you please try it one more time to see if it is now working? If not, could you please let us know. Again our apologies for any inconvenience this may have caused.

All the best,
Bruce
MyFitnessPal


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r1nDD12 Aug 04, 2018 07:43PM PDT

An application error has appeared for the past 2 days whenever I try to get into my food diary and update food. Opened in both Chrome and Edge and cleared browsing history. Thank you for looking into this as I'm unable to keep track of calories, etc.!


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Bruce MyFitnessPal Agent Aug 05, 2018 08:35AM PDT

Hi r1nDD12

Thank you for taking the time to contact us. We are aware that users are seeing multiple issues on the website right now, including:

- The Home Page and Goals section are not loading
- Goals on the Diary page show as “0”
- Trying to view past or the current Diary date results in an error

We are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

You can monitor the issue at here.

​We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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