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disconnect old fitbit so new one can sync up pmedolla680 — Jun 15, 2018 11:01AM PDT

My fitnesspal states I already have a fitbit connected and it only allows one. The problem is, it's not my fitbit. I cant seem to find what fitbit is connected to disconnect it.

1 Community Answers

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Logan MyFitnessPal Agent Jun 15, 2018 01:52PM PDT

Thanks for posting. Sorry for any difficulty with relinking your accounts. Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click please click here to reach us via email instead.

Steps to get user ID#
1. Log in to and click on your profile photo.
2. This will take you to your Profile and now copy the URL from your browser’s address field and paste it in the email reply

your fitbit ID will look something like this:

Kind regards,

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