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Steps not syncing from Fitbit cpjames1 — Jun 15, 2018 04:51PM PDT

How do I fix this problem: Steps not syncing from Fitbit?

2 Community Answers

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Logan MyFitnessPal Agent Jun 15, 2018 05:59PM PDT

Thanks for posting. Sorry for the trouble with your fitbit integration. When we view your account status we are currently seeing that your fitbit has reported 3016 steps and 1574 calories burned as of 8:37 pm. We are showing that you are receiving an adjustment for 0 calories since your tracked calorie burn has not yet exceeded what we are already giving you credit for, based on your profile info. Please follow up with us if you are not seeing the adjustment line on your end or if the amount reported by fitbit in your adjustment details does not match what is showing in your fitbit dashboard, at the time of the next sync.

For more insight into how the calorie adjustments work, please visit the following link: http://myfitnesspal.desk.com/customer/en/portal/articles/1084232-what-is-the-calorie-adjustment-in-my-exercise-diary--

Warm Regards,
Logan
MyFitnessPal Staff


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bigtufguy Jun 27, 2018 06:48AM PDT

Can someone please give a time frame as to when the problem with my fitbit exercise syncing with MFP will be resolved ? I have had this problem since last Saturday ? Any help is greatly appreciated. Thanks


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