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Refund of premium app due to change in T&C for privacy Andyb653 — Jun 25, 2018 09:36AM PDT

Hi,

How do I get a refund of my premium subscription? I am not willing to sign up to the updated T&C and privacy conditions e.g moving / selling my data abroad.

Regards,

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Jun 25, 2018 10:08AM PDT

Hi there,

Thank you for taking the time to contact us. Since the subscription was purchased via the App store, you would need to contact them directly regarding any refunds, as there is no way for us to have access to that payment on our end.

Please use this link below to submit a request for a refund.
https://reportaproblem.apple.com/

You can also try reaching them at https://getsupport.apple.com/GetproductgroupList.action

Once refunded, you can delete your account online at https://www.myfitnesspal.com/ by clicking “My Home” then “Settings” then “Delete account.” Within our iOS app, go to More, then Help, then Delete Account. Please note if you delete your account it cannot be recovered.

All the best,
Bruce
MyFitnessPal

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