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CANCELLATION JessesMom29 — Jul 02, 2018 12:29PM PDT

Hello!!
I was just browsing/looking at this app and was NOT aware I would be charged $49.99 a month to have it. Please cancel my account as I do not use it. I did not agree to the $49.99 per month fee, so I would greatly appreciate a refund for the full amount promptly. Thank you very much.

Sincerely,
Maureen Cook

3 Community Answers

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Bruce MyFitnessPal Agent Jul 02, 2018 12:36PM PDT

Hi there,

Thank you for taking the time to contact us. For any questions regarding your Premium subscription or refunds, please contact us here for further support.

All the best,
Bruce
MyFitnessPal


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eyesopennow Jul 07, 2018 01:16PM PDT

Is there any plan to offer annual subscriptions WITHOUT auto renewal? It's the only thing holding me back from giving you money. I am simply not willing to give any company preauthorization to charge my card a year from now.


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Ripley MyFitnessPal Agent Jul 07, 2018 02:25PM PDT

Hi eyesopennow,

Thank you for taking the time to contact us. You can turn off auto-renew at any time when you have a MyFitnessPal Premium subscription. No matter which platform you use to purchase MyFitnessPal Premium. If you purchase via one of our apps, you can do this in the subscription settings of your Google Play Store Account/Apple App Store account, or via the subscription settings page on our website, if you purchased via the website.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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