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No access delenn35 — Jul 02, 2018 10:06PM PDT


I have a Premium membership, yet cannot access any of the features. This is not the first time this issue has occurred. My membership automatically renews each monthand is due for renewal on July 13th. The last time this occurred, you did something on your end to rectify the problem. Please assist - thank you.

1 Community Answers

Best Answer Jul 03, 2018 07:08AM PDT Bruce

Hi there,

Our apologies for nay issues with accessing Premium. Can you contact us here, so we can take a closer look?

When you email us, could you also include the following information:

  • The MyFitnessPal account Premium was purchased under
  • The platform Premium was purchased from (Android, iOS, Web)
  • A screenshot/copy of the Premium receipt?

Much appreciated,

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