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Apple Health Not Syncing cardguppy — Jul 09, 2018 10:41AM PDT

The main page states that this has been resolved and includes a link to an article. The link does not work. My information is still not syncing.

4 Community Answers

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Bruce MyFitnessPal Agent Jul 09, 2018 10:56AM PDT

Hi there,

Thank you for taking the time to contact us. Can you let me know what information is not syncing between MyFitnessPal and HealthKit?

Much appreciated,
Bruce
MyFitnessPal


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kadalila Jul 09, 2018 11:21AM PDT

I have the same issue. What is not syncing for me are the negative calorie adjustments. My workouts do go in and count as calories.


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Bruce MyFitnessPal Agent Jul 09, 2018 11:24AM PDT

Hi kadalila

Would you mind trying a few options for us to see if any of them help? Could you fist please make sure you are on the latest version of the MyFitnessPal app. You should be able to check the App Store or Google Play to see if you are due for any updates.

If you are updated, next try going to the Menu or More section of the app and find Steps. Then select, “Don’t track Steps”. Go to a different section in the App, then return back to that area and try to select your Step source once more.

If you are using an iOS device, please also make sure to go into your device settings (not the app settings) then find MyFitnessPal under your listed apps, then make sure to enable “motion & fitness”.

Please also make sure you are not connected to more than one step tracking partner at a time. For example, if you are using iOS steps to track, you can not also track steps with Fitbit. You must choose the one you prefer and disconnect the other.

If that does not trigger the Steps again, you may want to try logging completely out of the App and then log back in. Then select your step source once more. To log out, go to the Menu (or “More” page) then Settings, then Log Out. Please make sure you know your username and password before logging out.

If you need to reset your password please visit https://www.myfitnesspal.com/account/forgot_password (your username should be included the body of that email).

Please let us know if you continue to have an issue.

Regards,
Bruce
MyFitnessPal


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kadalila Jul 09, 2018 01:26PM PDT

That worked. Thanks! My app was updated but the Don't track steps and track steps again helped. I also had a Misfit connected so I unlinked that and now my negative calories are showing. Thanks!


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