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My steps/exercise is not syncing from my S Health App. alexreneear10 — Jul 11, 2018 10:17AM PDT

I have disconnected, logged off and back on. Disconnected all other fitness apps from MFP. Nothing seems to be working.

1 Community Answers

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Bruce MyFitnessPal Agent Jul 11, 2018 11:29AM PDT

Hi there,

Thank you for taking the time to contact us and for bringing this to our attention. We are aware of the issue where steps aren’t syncing from SHealth to MyFitnessPal and that the steps page in the MyFitnessPal app shows an “Error Occurred: We were unable to connect to the server to synchronize” alert. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal

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