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All Data Gone KenBrattlie — Jul 25, 2018 07:18AM PDT

SO all my data is gone. I think the app on my phone did an update, and all my data from years is gone. I went to the website from my desktop and that is also empty. Any suggestions? I have seen others posting this same problem.

1 Community Answers

Best Answer Jul 25, 2018 10:16AM PDT Maximiliano

Hello,

Thank you for taking the time to contact us, we apologize for any confusion but this usually happens when a member logs into a different account than the one with their past information.

We would suggest trying any other username or email address you may have used when creating your account. If you are unable to find another account you can contact us here

Please send in your height and date of birth for verification, as well as any additional email addresses you have so we can look into this for you.

Thanks!
Maximiliano
MyFitnessPal Staff

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