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Didn't receive download link when exporting data Zhiyu92 — Aug 03, 2018 07:26AM PDT

I subscribed to the premium feature and tried to export my data on both the web and the app. However, after 24 hours I still don't receive emails for a download link. It's not in my junk folder. Does anyone know how long it takes to get the download link?

2 Community Answers

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Bruce MyFitnessPal Agent Aug 03, 2018 08:57AM PDT

Hi there,

Thank you for taking the time to contact us. We have tried updating some settings on our end. Can you try again and see if the email will now go through?

All the best,

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Zhiyu92 Aug 03, 2018 11:16AM PDT

Thank you for your help! I got the download link.

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