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Where did my goals go? BeaLou55 — Aug 03, 2018 02:14PM PDT

Since the website went down yesterday, I'm able to log in and list foods I've eaten but my caloric and macro goals have disappeared and there is no running total as to how many calories/macros I have left for the day.

3 Community Answers

Best Answer Aug 06, 2018 09:08AM PDT Bruce

Thanks for getting back to us. Thank you for taking the time to contact us. We are aware that users are seeing multiple issues on the website right now, including:

- The Home Page and Goals section are not loading
- Goals on the Diary page show as “0”
- Trying to view past or the current Diary date results in an error

We are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

You can monitor the issue at here.

​We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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Bruce MyFitnessPal Agent Aug 03, 2018 02:30PM PDT

Hi there,

Thank you for taking the time to contact us. We’re sorry to hear that you’re having difficulty with the website. Would you mind trying a couple of things for us to see if they help resolve your issue?

Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

Hope this helps. Please let me know if you have any other questions or feedback.

Regards,
Bruce
MyFitnessPal


Up -1 rated Down

mnbmd60 Aug 06, 2018 09:05AM PDT

Your recommendations did not help. What should I do next?


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Bruce MyFitnessPal Agent Best Answer Best Answer Aug 06, 2018 09:08AM PDT

Thanks for getting back to us. Thank you for taking the time to contact us. We are aware that users are seeing multiple issues on the website right now, including:

- The Home Page and Goals section are not loading
- Goals on the Diary page show as “0”
- Trying to view past or the current Diary date results in an error

We are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused.

You can monitor the issue at here.

​We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


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