Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

No longer updating Facebook BlueEyedCurvygirl — Aug 08, 2018 07:38PM PDT

My Myfitnesspal account is no longer auto updating Facebook when I log that I have lost weight. I have disconnected everything from both accounts (Facebook and Myfitnesspal), cleared my cache and then reconnected them together; still nothing. I even created another Myfitnesspal account and it isn't updating Facebook.

3 Community Answers

Best Answer Aug 12, 2018 11:24AM PDT Bruce

Hi Lisham01

Thank you for taking the time to contact us and for bringing this to our attention. We are aware of the problem and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


View in conversation
Up 0 rated Down

Bruce MyFitnessPal Agent Aug 09, 2018 08:53AM PDT

Hi there,

Thank you for taking the time to contact us. I am not showing your account (BlueEyedCurvygirl) linked to Facebook. Is this the account in question? If so, can you link it once more and let us know if the issue persists?

Regards,
Bruce
MyFitnessPal


Up 0 rated Down

Lisham01 Aug 10, 2018 07:23PM PDT

I am having the same issue. I did everything I was advised to do and it still isn't working. very disappointing.


Up 0 rated Down

Bruce MyFitnessPal Agent Best Answer Best Answer Aug 12, 2018 11:24AM PDT

Hi Lisham01

Thank you for taking the time to contact us and for bringing this to our attention. We are aware of the problem and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.