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Unable to connect to FitBit tracker lucaagozzino — Aug 30, 2018 08:20AM PDT

I tried to connect to FitBit tracker following the instructions, both from app and website. Irrespective of selecting all data points or only some of them, when I click "allow" I am directed to myfitnesspal website where I see this message:
"To connect your FitBit account please allow MyFitnessPal to access all FitBit data points."
And the linking doesn't go through, indeed when I check from fitbit website, myfitnesspal is not among the apps with granted access.

3 Community Answers

Up 1 rated Down

Logan MyFitnessPal Agent Aug 30, 2018 10:13AM PDT

Thanks for posting and sorry for any trouble. Our techs are aware of the issue and are looking into it. Apologies for the inconvenience, we’ll do what we can to get it resolved as soon as possible.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

LaurenHellmann Sep 09, 2018 03:44AM PDT

Everytime I try to link my Fitbit it says that this device is already linked to a Myfitnesspal account but it won't show up on my phone or computer as my device. I have gone to fitbit website and revoked access multiple times and tried again and I get this error everytime.


Up 0 rated Down

Logan MyFitnessPal Agent Sep 09, 2018 09:13AM PDT

LaurenHellmann

Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click please click here to reach us via email instead.

Steps to get user ID#
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Logan


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