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Cancelled Subs and Still getting Charged philjonpat1 — Sep 10, 2018 06:25AM PDT

I have cancelled my subscription months ago and I am still getting charged. Someone please contact me immediately.

1 Community Answers

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Bruce MyFitnessPal Agent Sep 10, 2018 07:52AM PDT

Hi there,

Thank you for taking the time to contact us. I can still see a subscription tied to the username philjonpat1. Subscriptions purchased via our Android app are managed in your Google Play Store account controls. Please see this article from Google to learn how to manage or cancel a recurring subscription https://support.google.com/googleplay/answer/2476088?hl=en

If you have any issues locating or cancelling your subscription, please reach out to the Play Store directly. You can reach them by phone at: (855) 836-3987 or this link should also provide you with email instructions: https://support.google.com/googleplay/answer/2479637?hl=en

Refund requests will need to be handled through email currently. Please reach out to us here for more support.

All the best,
Bruce
MyFitnessPal

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