Online and phone accounts not syncing igskulska — Sep 13, 2018 03:57PM PDT
I got logged out of my account on my iPhone today. It gave me an error that said "Local account does not match the one on the remote server. Please check your environment settings". I wan't able to log back in without immediately getting signed out so I uninstalled and re-installed the app. I was able to sign in but all my data is gone. When I sign in on the website on my computer with the exact same e-mail and password all the data is there. I noticed that the username on the phone and the one on the website are different even though I am using the same e-mail to log in. I have tried logging in and out a few times on my phone but nothing changes. Has anyone else experienced this issue?
1 Community Answers
Bruce MyFitnessPal Agent Sep 17, 2018 02:07PM PDT
Thank you for taking the time to contact us. We apologize if you are having a problem with your data syncing. Your data should sync automatically when the exact same username and password are used in both places, and there is a valid internet connection. Will you please double-check that you are using the same username in both places?
On the website, you can verify the username by looking above the “Food” tab.
In our Android app your username is next to your profile photo at the top of the Menu screen, while in our iOS apps you can tap “More” then “My Profile” to confirm your username.
The username field identifies the account the app is currently syncing with. It must exactly match the account you are using online. Please note your username will not be the same as your email address and you should not need your email address to log into your account once you are a member.
If you find that you are using different usernames, there is not a way to merge two accounts. Please choose the account that has the most useful data, and log in to that account in all areas.
If your usernames do match exactly, and you are still finding that information is not syncing, please try going to the bottom of the Menu (Android app) or “More” page (iOS apps) where you should see two arrows in a circle, representing sync. Please try tapping on that button to force a sync. If that still does not help, and you are able to find all your information online at https://www.myfitnesspal.com/, please try uninstalling and reinstalling the app to see if that helps. (Please DO NOT uninstall if you are running on iOS 5 or older, instead contact us back and let us know you are using an older iOS version.)
However, if your information is only found on the app, please do not uninstall as you will lose your data, but instead contact us back. Your information is stored via our website, not via the apps, so anything found online will resync.
If these directions do not help resolve your issue, please let us know and we’ll do our best to correct the problem for you. We wish you all the success in reaching and maintaining all of your health and fitness goals.
All the best,