Upgraded to Premium now it can't find any foods ogihal — Sep 13, 2018 06:47PM PDT
Hello, MyFitnessPal has been working great for over 3 years in the free mode. My doctor asked me to track some items only available in the Premium version so I upgraded today.
NOW it can't seem to find any foods that I have not used recently. It won't even find peas!!
What is the solution? I can't live with this issue.
1 Community Answers
Opal MyFitnessPal Agent Sep 17, 2018 02:30PM PDT
We are sorry to hear you are having a problem searching the main food database within the app. After typing in the item, are you hitting the search button?
Once you choose a meal to which you wish to add your item (Breakfast, Lunch, etc), there should be a search bar at the top of the app. Type the food item for which you are looking into the search bar, and then make sure to hit either the “Search” button or magnifying glass (see attached image for example) button directly on your keyboard (where you would normally see the “Return” button).
This should then prompt the search of our food database, pull up a list of search results from our main food database. If this does not yield any search results, please do let us know, as we would be happy to further triage this with you.
Please note: while we do provide technical support through our technical forums, our Premium Expedited Support is only available through our email channel. Please feel free to contact us here in order to take advantage of that.